Hello Molly is here to spoil you. We hope you love your order, but if you are not completely satisfied with your purchase you can make a return for a refund or store credit.
We do not process exchanges.
Merchandise must be returned within 14 days of the order delivery date to be eligible for a refund.
Store credit is available as a return option up to 30 days after the order delivery date.
Merchandise must be unworn, unwashed, unstained and unperfumed.
Merchandise must have all tags, including any Hello Molly hangtags, attached.
All footwear returns must include the original shoebox in its original condition, without postal labels.
Handbags sold with a dust bag or other packaging must be returned with the original dust bag and packaging.
Swimwear can be returned as long as all hygiene stickers are intact.
The following must be returned within 14 days of the delivery date with all hygiene stickers intact: swimwear, intimates, stockings, hair accessories, hats, earrings, personal massagers, cosmetic/beauty products, Undercover Style Helpers.
Items marked Final Sale are ineligible for returns after 14 days have passed since the order delivery date.
Please note if you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return. If your return does not adhere to the requirements it may be sent back at additional cost to the customer.
Hello Molly offers UK returns with a return fee of £15 for a refund or £5 for store credit.
We aim to process returns within 1-3 business days of receiving them in our UK partner warehouse, but high volume periods, especially around the holidays, could cause delays. We apologise for any inconvenience. If you're concerned that your return has been delivered but not processed in a timely fashion, please contact us HERE
The Hello Molly team thoroughly inspects goods before they are shipped out. We stand behind the quality of our products, but if you come across a manufacturing fault, please contact us HERE as soon as possible.