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RETURNS
Hello Molly is here to spoil you. We hope you love your order, but if you are not completely satisfied with your purchase you can make a return for a refund or store credit.
We do not process exchanges.
RETURN REQUIREMENTS
- Merchandise must be returned within 30 days of the order delivery date.
- Merchandise must be unworn, unwashed, unstained and unperfumed.
- Merchandise must have all tags, including any Hello Molly hangtags, attached.
- Any products marked 'FINAL SALE' cannot be returned or exchanged.
- All footwear returns must include the original shoebox in its original condition, without postal labels.
- Handbags sold with a dust bag or other packaging must be returned with the original dust bag and packaging.
- Due to hygiene concerns the following cannot be returned: intimates, stockings, hair accessories, hats, earrings, personal massagers, cosmetic/beauty products including self-tanners, Undercover Style Helpers.
- Swimwear can be returned as long as all hygiene stickers are intact.
Please note if you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return. If your return does not adhere to the requirements it may be sent back at additional cost to the customer.
Hello Molly offers flat rate UK returns back to our Los Angeles warehouse for only £10!
We aim to process returns within 1-3 business days of receiving them in our UK partner warehouse, but high volume periods, especially around the holidays, could cause delays. We apologise for any inconvenience. If you're concerned that your return has been delivered but not processed in a timely fashion, please contact us HERE
The Hello Molly team thoroughly inspects goods before they are shipped out. We stand behind the quality of our products, but if you come across a manufacturing fault, please contact us HERE as soon as possible.
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